Refund Policy
Thank you for purchasing from Sinkham.
Because Sinkham sells digital products that may be delivered or made available immediately after purchase, we have a no-refund policy for completed digital purchases, subject to the consumer rights and legal protections that apply to you.
1. No Refunds for Change of Mind
Once your digital product has been delivered, downloaded, accessed, or otherwise made available to you, we generally do not offer refunds for:
- Change of mind.
- Accidental purchases.
- No longer wanting the product.
- Failure to use the product.
- Failure to review the product description before purchasing.
- Purchasing the wrong product when the product delivered matches the order.
- Personal preference or dissatisfaction that does not involve a defect, misdescription, or technical issue.
2. Defective or Inaccessible Products
If you cannot access your purchased digital product, the product is technically defective, or the product is materially different from its description, please contact us.
Email:
Please include:
- Your name.
- Order number.
- Email address used at checkout.
- A description of the issue.
- Relevant screenshots or other information that may help us investigate.
We will review the issue and may provide technical assistance, replacement access, a replacement product, or another appropriate remedy.
Where applicable law gives you a right to a refund, we will honor that right.
3. Digital Content and Consumer Rights
Nothing in this Refund Policy is intended to remove, restrict, or waive any consumer rights that cannot legally be excluded.
Certain jurisdictions provide consumers with mandatory rights relating to digital content, including remedies where digital content is faulty, not as described, or does not meet legally required standards.
For example, consumer protection rules in the UK provide rights relating to faulty digital content, while EU rules provide specific rights relating to online digital content and withdrawal.
Where applicable law provides a right to cancel or obtain a refund, that right will apply notwithstanding this policy.
4. Refund Approval
If a refund is legally required or otherwise approved by Sinkham, the refund will generally be issued to the original payment method used for the purchase, unless otherwise required or permitted by applicable law.
Processing times may depend on the payment provider or financial institution.
5. Contact Us
If you have an issue with your order, contact us at:
Sinkham
support@sinkham.com
We encourage customers to contact us before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve legitimate issues.